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TriSender WhatsApp

What It Does

Automatically send WhatsApp notifications to customers and admins when orders are placed. Uses the TriSender API service to deliver professional order confirmations and alerts via WhatsApp.

When to Use It

Enable this plugin if you want to:

  • Send automatic order confirmations to customers
  • Get instant WhatsApp alerts when new orders arrive
  • Keep customers updated about their orders
  • Reduce "where is my order?" support requests
  • Improve customer experience with instant notifications

How It Works

When a customer places an order, the plugin automatically sends WhatsApp messages through the TriSender service. You can customize the message templates and choose who receives notifications.

Setup Instructions

Step 1: Get Your TriSender API Credentials

  1. Create an account at tri-sender.com
  2. Log in to your TriSender dashboard
  3. Navigate to API Settings or Integration
  4. Copy your:
  5. API Token
  6. WhatsApp Channel ID

Step 2: Enable the Plugin

  1. In your store admin, go to System Settings > Plugins
  2. Find the TriSender WhatsApp card
  3. Click Configure
  4. Enable the plugin using the toggle switch
  5. Fill in all required fields (see below)
  6. Click Save

Step 3: Test the Plugin

  1. Click the Test button on the plugin card
  2. Enter a test phone number
  3. Send a test message
  4. Check if the WhatsApp message is received

If the test works, you're all set!

Configuration Fields

Basic Settings

Enabled

Type: Toggle Description: Turn the plugin on or off

API Token

Type: Text Required: Yes Description: Your TriSender API authentication token from the TriSender dashboard

Where to find it: TriSender Dashboard > API Settings

WhatsApp Channel

Type: Text Required: Yes Description: Your WhatsApp channel identifier from TriSender

Where to find it: TriSender Dashboard > Channels

Notification Settings

Notify Customers

Type: Checkbox Default: Enabled (checked) Description: Send WhatsApp confirmation to customers when they place an order

When to disable: If you only want admin notifications, not customer notifications

Notify Admin

Type: Checkbox Default: Enabled (checked) Description: Send WhatsApp alert to admin when new orders arrive

When to disable: If you don't want to receive order notifications

Admin Phone Number

Type: Text Required: Yes (if admin notifications enabled) Format: +[country code][number] Description: The phone number that receives admin notifications

Example: +966501234567

Message Templates

Customer Message Template

Type: Text Area Description: The message sent to customers when they place an order

Available placeholders: - {customer_name} - Customer's name - {order_id} - Order number - {order_total} - Total amount with currency - {order_url} - Link to view order details

Default template:

Hello {customer_name}!

Your order #{order_id} has been received successfully.

Order Total: {order_total}

Track your order: {order_url}

Thank you for shopping with us!

Tips: - Keep it friendly and professional - Include order tracking link - Mention next steps (e.g., "We'll notify you when it ships") - Use the customer's language

Admin Message Template

Type: Text Area Description: The message sent to admin when new orders arrive

Available placeholders: - {customer_name} - Customer's name - {customer_phone} - Customer's phone number - {order_id} - Order number - {order_total} - Total amount with currency - {admin_order_url} - Link to admin order details

Default template:

🔔 New Order Alert!

Order: #{order_id}
Customer: {customer_name}
Phone: {customer_phone}
Total: {order_total}

View order: {admin_order_url}

Tips: - Use emojis for quick visual scanning - Include customer contact info - Add direct link to admin panel - Keep it concise

Best Practices

Message Templates

Do: - Personalize with customer name - Include order number for reference - Provide tracking links - Keep messages under 300 characters - Use proper formatting (line breaks) - Match your brand voice

Don't: - Send generic, robotic messages - Forget to include essential info - Make messages too long - Use ALL CAPS (looks aggressive) - Include broken or invalid links

Phone Numbers

  • Always include country code
  • Remove spaces, dashes, and parentheses
  • Format: +966501234567 ✅
  • Not: 0501234567 ❌
  • Not: +966 50 123 4567 ❌

Testing

  • Test before going live
  • Try with different phone numbers
  • Verify all placeholders work
  • Check message formatting
  • Ensure links are clickable

Troubleshooting

Messages not sending?

  1. Verify your API token is correct
  2. Check your TriSender account is active
  3. Ensure you have sufficient TriSender credits
  4. Verify the WhatsApp channel is connected
  5. Check phone numbers include country codes

Customer not receiving messages?

  1. Verify the customer's phone number is correct
  2. Check if "Notify Customers" is enabled
  3. Ensure customer has WhatsApp installed
  4. Check TriSender delivery logs

Admin not receiving messages?

  1. Verify "Notify Admin" is enabled
  2. Check admin phone number is correct
  3. Ensure admin phone has WhatsApp
  4. Test using the test button

Placeholders not working?

  1. Make sure you typed them exactly: {customer_name} not {customername}
  2. Check for typos in placeholder names
  3. Use only the placeholders listed above

How Messages Are Sent

Messages are sent asynchronously using background jobs:

  • Orders are created immediately
  • WhatsApp messages are queued and sent within seconds
  • If TriSender is temporarily unavailable, messages are retried automatically
  • Failed messages are logged for troubleshooting

This ensures fast checkout even if WhatsApp delivery is delayed.