Skip to content

Order Statuses

Purpose

Define and customize the workflow stages that orders progress through (e.g., New, Processing, Shipped, Delivered). The system comes pre-configured with essential order statuses.

Accessing Order Statuses

Navigate to: System Settings > Order Statuses from the sidebar

List View

The list displays all configured order statuses used in your order workflow.

Order Statuses List

Pre-configured System

Important: Order statuses are pre-configured and cannot be created or deleted. You can only:

  • ✅ Edit status names and notifications
  • ✅ Toggle customer notifications per status
  • ❌ Cannot create new statuses
  • ❌ Cannot delete existing statuses

This ensures system stability.

Table Columns

Name

  • Format: Text (up to 50 characters)
  • Purpose: Status label displayed throughout the system (translatable)

Notification Text

  • Format: Text (up to 250 characters)
  • Purpose: Message sent to customers when order enters this status (translatable)

Notify Customer

  • Format: Icon (checkmark = enabled, X = disabled)
  • Purpose: Whether customers receive notifications for this status change

Row Actions

  • Edit: Modify status name, notification text, or notification setting
  • Delete: Not available (statuses cannot be deleted)

Bulk Actions

  • Export: Export order status data to Excel/CSV

Editing an Order Status

Click the Edit icon to customize a status.

Edit Order Status

Form Fields

Name Required

  • Type: Text input (max 50 characters)
  • Purpose: Status label
  • Translatable: Yes - use Locale dropdown for other languages
  • Examples: "New Order", "Processing", "Shipped", "Delivered", "Cancelled"

Notification Text Required

  • Type: Text input (max 250 characters)
  • Purpose: Message sent to customers via email/SMS when status changes
  • Translatable: Yes - provide in all supported languages
  • Examples:
  • "Your order has been received and is being processed."
  • "Your order has shipped and is on its way!"
  • "Your order has been delivered. Thank you!"

Notify Customer Required

  • Type: Toggle switch (On/Off)
  • Purpose: Control whether customers are notified for this status change
  • Best Practice: Enable for customer-relevant statuses (Shipped, Delivered, Cancelled) and disable for internal statuses (Quality Check, Awaiting Stock)

Updating Status

  • Create: Not available
  • Save: Apply changes to this status
  • Cancel: Discard changes

Key Information

  • Pre-configured: System includes standard order statuses out of the box
  • Customizable: Names and notifications can be customized per language
  • Immutable: Cannot add or remove statuses (ensures order workflow integrity)
  • Customer Communication: Statuses with "Notify Customer" enabled send automatic notifications
  • Order Tracking: Each order has a current status that affects how it's processed