Vendor Account Requests¶
Manage requests from users who want to become vendors in your marketplace. Review applications and approve or reject them.
Overview¶
This section allows you to:
- Review vendor applications from interested users
- Approve qualified vendors to start selling
- Reject applications that don't meet criteria
- Track vendor request history
- Manage vendor onboarding
Accessing Vendor Account Requests¶
Navigate to User Management > Vendor Account Requests from the sidebar.
Understanding Requests¶
Request Components¶
- Applicant: User requesting vendor status
- Status: Pending, Approved, or Rejected
- Request Date: When application was submitted
- Business Details: Vendor information provided
- Communication: Notes and follow-ups
Managing Requests¶
Viewing Requests¶
The list shows:
- Applicant name
- Request status
- Application date
- Action buttons
Approving a Request¶
- Click Approve button for the request
- Add approval notes if needed
- Confirm action
- Applicant becomes a vendor
Rejecting a Request¶
- Click Reject button
- Enter rejection reason
- Confirm action
- Applicant is notified
Filtering Requests¶
- Filter by status (Pending, Approved, Rejected)
- Search by applicant name
- Sort by date
Best Practices¶
- Verify information: Check applicant legitimacy
- Set clear criteria: Define vendor requirements
- Document decisions: Keep notes on all approvals/rejections
- Respond promptly: Review within 24-48 hours
- Communicate clearly: Explain rejections helpfully
- Track trends: Monitor application quality
Common Workflows¶
Approve New Vendor¶
- Review the application
- Verify business legitimacy
- Check any provided documents
- Click Approve
- Send welcome message to vendor
Reject Low-Quality Application¶
- Click Reject
- Explain why (business info incomplete, high risk, etc.)
- Offer path to reapply if appropriate
- Confirm
Troubleshooting¶
Q: Can approved vendors sell immediately? A: Yes, they can start listing products after approval.
Q: Can I reject an approved vendor? A: Yes, you can change status or suspend their account.
Q: Where do vendors access their dashboard? A: They use the same admin panel with vendor-limited role.
Q: What criteria should I use? A: Set your own standards (business verification, seller history, etc).
Related Configuration¶
Configure merchant registration in System Settings:
- Enable Merchant Registration - Allow users to become vendors through mobile app
- Require Contact Information Before Adding Products - Force vendors to complete contact details before listing products