Skip to content

Introduction

Welcome to Trinavo Shop

Trinavo Shop is a comprehensive e-commerce platform designed to help you manage your online store efficiently. This admin panel provides you with all the tools you need to run a successful online business, from managing products and orders to configuring payments and tracking analytics.

Key Features

Product & Catalog Management

  • Comprehensive Product Management: Add, edit, and organize your products with detailed information including pricing, inventory, images, and specifications
  • Flexible Category System: Organize products into hierarchical categories for easy browsing
  • Brand Management: Associate products with brands to help customers find their favorite manufacturers
  • Multi-Store Support: Manage multiple stores or vendors from a single admin panel
  • Product Variations: Handle products with multiple options (size, color, etc.) effortlessly
  • Virtual Products: Support for digital goods and virtual items
  • Custom Attributes: Define custom product attributes to match your specific business needs

Categories Management

Order Management

  • Complete Order Lifecycle: Track orders from creation to delivery
  • Flexible Order Statuses: Customize order statuses to match your business workflow
  • Order Processing: Accept, process, and manage orders efficiently
  • Customer Information: Access complete customer details with each order
  • Payment Tracking: Monitor payment status and methods for all orders

Customer & User Management

  • User Accounts: Manage customer accounts and their information
  • Role-Based Access Control: Define roles and permissions for admin users
  • Vendor Management: Handle vendor account requests and approvals
  • Customer Reviews: Monitor and manage product reviews from customers
  • User Categorization: Group users by custom categories
  • Loyalty Program: Track and manage customer loyalty points
  • Custom User Fields: Collect additional information from users with custom fields
  • User Levels: Define user tiers with different benefits and access

Dropshipping Integration

  • Multiple Supplier Support: Connect with various dropshipping suppliers
  • Automated Product Sync: Keep your catalog updated with supplier inventory
  • Order Publishing: Automatically send orders to suppliers for fulfillment
  • Real-Time Monitoring: Track all dropshipping operations and sync status
  • Error Handling: Monitor failed operations and retry mechanisms

Dropshipping Monitor

Payment & Delivery

  • Multiple Payment Methods: Support various payment gateways (cash on delivery, online payments, etc.)
  • Flexible Delivery Options: Configure different delivery methods and pricing
  • Delivery Targets: Set up delivery zones and pricing rules
  • Digital Wallets: Manage customer wallet balances and transactions
  • Multi-Currency Support: Handle transactions in different currencies
  • Location Management: Define and manage delivery locations

Payment Methods

Marketing & Content

  • Coupon System: Create discount codes and promotional campaigns
  • Frontend Menus: Customize navigation menus for your storefront
  • Push Notifications: Send notifications to customers via OneSignal
  • Slider Management: Create engaging banner sliders for your homepage
  • Static Pages: Build custom pages (About Us, Terms of Service, etc.)
  • Social Media Integration: Connect your social media profiles

Coupons Management

Analytics & Reporting

  • Sales Analytics: Track revenue, orders, and performance metrics
  • Dashboard Insights: Get a quick overview of your business health
  • Customer Analytics: Understand your top customers and buying patterns
  • Real-Time Data: Monitor your store's performance in real-time

Analytics Overview

System Configuration

  • System Settings: Configure your store's basic information, theme, and behavior
  • Geo Location: Manage countries, states, and cities for delivery and taxation
  • Fee Management: Set up platform fees and commissions
  • Order & Item Statuses: Customize the workflow statuses for your business
  • Plugin System: Extend functionality with plugins
  • Multi-Language Support: Manage translations and language settings
  • Country Access Control: Restrict access based on geographic locations
  • Theme Customization: Choose and configure your store's visual appearance
  • Backup & Restore: Protect your data with backup capabilities

System Settings

Dashboard Overview

When you log into your Trinavo Shop admin panel, you'll see the Dashboard—your central hub for business intelligence:

Dashboard

The dashboard provides:

  • Quick overview of key metrics
  • Recent orders and customer activity
  • Sales trends and performance indicators
  • Quick access to important features

Who Is This Manual For?

This manual is designed for:

  • Store Administrators: Managing daily operations and configurations
  • Store Owners: Overseeing business performance and settings
  • Vendor Managers: Handling multi-vendor operations
  • Content Managers: Managing products, pages, and marketing content
  • Customer Support: Assisting customers and managing orders

How to Use This Manual

This manual is organized to mirror the admin panel's structure. Each section corresponds to a menu item in the sidebar, making it easy to find the information you need:

  1. Navigate to the section matching the admin panel feature you want to learn about
  2. View screenshots showing the actual interface you'll be working with
  3. Follow step-by-step instructions for common tasks
  4. Understand important fields and their purposes
  5. Learn about custom actions and special features available

Each page in this manual covers:

  • Purpose: What this feature is for and when to use it
  • Accessing: How to navigate to it in the admin panel
  • List View: Understanding the main listing screen
  • Creating & Editing: How to add and modify records
  • Special Features: Custom actions, bulk operations, and tips

Main Feature Sections

Orders & Sales

  • Section 3: Orders - Manage customer orders and fulfillment
  • Section 4: Analytics - Track sales performance and trends

Catalog Management

  • Section 5: Products - Manage your product inventory
  • Section 6: Categories - Organize products into categories
  • Section 7: Brands - Manage brand information
  • Section 8: Stores - Handle multi-store configurations
  • Section 9: Units - Define product measurement units
  • Section 10: Product Bids - Manage customer product bids

User Management

  • Section 16: Roles - Define user roles and permissions
  • Section 17: Users - Manage admin and user accounts
  • Section 18: Customer Reviews - Monitor product reviews
  • Section 22: Chat Sessions - Manage customer inquiries
  • Section 23: User Levels - Define customer loyalty tiers
  • Section 24: API Tokens - Manage API authentication

Dropshipping

  • Section 25: Dropshipping Plugins - Configure suppliers
  • Section 26: Dropshipping Monitor - Track sync operations

System Settings

  • Section 29: System Settings - Store configuration
  • Section 30: Fee Management - Platform fees
  • Section 31: Countries - Geographic data
  • Section 32: States - Regional subdivisions
  • Section 33: Cities - City management

Delivery & Payments

  • Section 40: Delivery Methods - Shipping options
  • Section 43: Delivery Targets - Shipping zones
  • Section 42: Payment Methods - Payment gateways
  • Section 44: User Wallets - Customer wallet management
  • Section 47: Currencies - Currency configuration

Marketing & Content

  • Section 49: Coupons - Discount codes
  • Section 50: Frontend Menus - Navigation setup
  • Section 51: OneSignal Notifications - Push notifications
  • Section 52: Social Media Links - Social profiles
  • Section 53: Slider Items - Banner management
  • Section 54: Pages - Static page creation

Store Customization

  • Section 55: Themes Manager - Theme selection and configuration
  • Section 56: Backup & Restore - Data protection

Getting Started

To access your admin panel:

  1. Navigate to: https://yourdomain.com/admin
  2. Enter your administrator credentials
  3. You'll land on the Dashboard with an overview of your store

The sidebar on the left contains all the features organized into logical groups. Click any menu item to access that feature.

Common Tasks

Adding a New Product

  1. Go to Catalog Management > Products
  2. Click New Product
  3. Fill in product details, pricing, and inventory
  4. Upload product images
  5. Click Create

Processing an Order

  1. Go to Orders & Sales > Orders
  2. Find the order in the list
  3. Review order details and customer information
  4. Update order status as needed
  5. Arrange payment and delivery

Creating a Promotion

  1. Go to Marketing & Content > Coupons
  2. Click New Coupon
  3. Set discount amount and validity period
  4. Click Create
  5. Share coupon code with customers

Need Help?

If you have questions or need assistance:

  • Refer to the specific section in this manual
  • Check the screenshots for visual guidance
  • Contact your system administrator for technical support

Let's begin exploring your Trinavo Shop admin panel!